I've done my homework on several companies in Angie's list, receiving quotes and testimonials about the quality of their products, however Window City provided multiple products to choose and was the most competitive in price for the value. John the sales manager was very patient and answered all our questions and emptied his truck with the many products and performance data to understand. What was particularly complex with my order was a 6 foot bay window and two side windows that needed to be repaired due to the lack of support which caused the windows to fatigue. These windows had to be removed, the structure jacked up and fortified, then reinstalled. This was a big job that went along with installing new windows. The quotes I received from other companies for the repairs were completely astronomical due to the risk and complexity of this work. Impressed by the sales presentation, and order handling, I still had some reservations about the execution of work, having not worked with this company before and knowing the repair was going to be a big job.
Much to my happiness, the installation was done with absolute precision. The crew spent the entire day with this project spanning over 12 hrs without any complaint or idleness. Each person went about their work with drill team orchestration. Couple of distinguishing factors included, welding the caulking to avoid breaking the old windows and causing debris around the area, extra care in covering the work area inside the house, the clean up during and after the job, the attention to detail in every way. I've never had a contractor work with such great quality and pride in their effort. I had a new bay window to install as well that required supports and hardy board trim on the outside. It's incredible how well the trim was done which made my 60 year home into a stylish contemporary look.
If I were anyone wanting windows, I'd cut a lot of time out of the process and hire this company - why? You can't find another company as courteous, competitive, and with superior install quality as this company.
Al W. – Sharpstown, Houston, TX
Originally Posted on Angie’s List
I had over 30 windows replaced (entire house) on my two story house. I definitely did my homework on the type of windows and companies. It was a big project that I wanted done right. It took me about six months to interview 5 companies (top companies - check their BBB complaints and status history) by the time I found Window City. John was honest and professional with BBB great standing, and convinced me that his company was the right choice. This means stand behind on products, excellent quality windows (energy efficient), professional installation, fair price, and great customer service. Their installation was top notch as compared to some of the online videos I saw. Not a single window was shattered or glass left behind. Jose and his crew were hard working, very detailed, experienced, polite, and respectful of your belongings. All these factors should be considered when investing in Windows and not by highest or lowest price. So far, it has been about 2 months since the windows were installed, I've enjoyed the new windows on my home. The house seem brighter, bigger, and a bit cooler. I highly recommend Window City because John will stand behind his product and word. That's the kind of man he is that projected me to select his company.
Jackie N., Houston, TX
Originally Posted on Better Business Bureau Customer Reviews
We requested bids from various window companies who had performed installations in and around our area. John Litsey, the owner of Window City Houston, provided a very comprehensive presentation regarding the various options and prices. While other window companies were competitive in price, we were very impressed with the quality of product that John was offering. John was also very knowledgeable about building standards and advised us where tempered glass was required for safety purposes. After we agreed to the specifications, we signed a contract on May 30, 2013. John then obtained the approval from our home owners association and gave us the date of July 5-6, 2013 for the installation. This date was met and the installation took place without a snag. When John’s crew showed up, they were supervised by Jose who was prompt and took the time to take out and install one window at a time (instead of rushing by taking out all windows at once as many installers do). Much experience was displayed throughout the installation process as the crew was very efficient and did first class work. When the work was completed, the windows were amazing. Our new windows are energy efficient, beautiful and have also sealed out many noises such as nearby traffic. Our home is our biggest investment and we wanted a quality product; John delivered a quality product at a fantastic price and with great efficiency. We would recommend Window City Houston to our closest friends and family.
Michelle and Fred B., Sugar Land, TX
Originally Posted on Angie's List
Window City was a great choice for us. Prompt, flexible, professional, and performing quality work. We would definitely recommend them.
In addition to having the windows replaced, we had some other relatively small, mostly related, work to be done (e.g., repair the siding around one window that the previous owner's dog had chewed, install a small patio). Most of the window installers we contacted did window replacement exclusively. Window City's company description mentioned that they also did other (exterior) work, which was a requirement for us.
We had researched various brands and models of windows, so we knew what we wanted prior to calling (we chose Showcase windows). John came to the house for an initial assessment and listened to what we wanted, asking just enough questions to make sure that our research was accurate and that we'd be happy with our choice. A follow-up assessment was necessary to go over the details of the additional jobs; Jose, who led the installation crew, came out, listened to what we wanted, presented us with some options that we were not aware of, and helped us form a final plan. The estimate was in line with others we had received, both for the window replacement and the additional work.
The entire job was done in two days; window replacement was done in about a day, with some final cosmetic work carried over to coincide with finishing the additional work. There was one glitch: the factory mistakenly sent one regular window that should have been obscured and tempered glass, as it was destined to be in a bathroom. Discussing it with John, we decided to have it installed anyway, on the condition that it would be replaced with the proper item. The manufacturer was a little slow in replacing it (there was no charge, as it was their mistake), but John kept after them, periodically checking in with us to provide status reports.
We are very happy with our new windows, and just as happy with the other work. We would recommend Window City and wouldn't hesitate to hire them again ourselves. Thank you, John, Jose, and crew for jobs well done!
Georgiana and Jim K. – Clear Lake, TX
Originally Posted on Angie's List
Had a great experience getting replacement windows from Window City. My wife and I needed to replace the 40 year old aluminum framed windows in my father-in-law’s house. I received quotes from 5 different window companies. Several companies used high pressure sales tactics, and one even said I had to sign the contract before they left in order to get their best price. John from Window City is a low pressure sales guy. He talked about the merits and features of his windows and explained the installation process used by his installers. I selected John and Window City because John had the lowest price of all the quotes, he didn't push me to make a decision, and I liked the installation method he described. Several of the companies break the glass so they can remove the window faster. The Window City installation team uses a blow torch to heat and remove the old caulk or putty, then removes each glass pane without breaking it. Jose is the head installer, and he has been installing windows for 20 years. Several window companies use a saw to cut the old window frame out after breaking the glass, and they mentioned there could be some Sheetrock damage on the inside of the house. The Window City installation team collapses the old window frame and removes it without causing any damage to the interior Sheetrock. Jose measures the windows prior to ordering, and the new replacement windows fit like a glove in the opening. After screwing the windows in place, the windows are caulked on both sides. Jose's crew covers the inside floor and furniture with tarps or plastic, and does a thorough clean up after. The team removes all labels from the new windows and cleans them inside and out. I am highly impressed with the new windows and great installation, and will definitely call John if I need replacement windows in the future.
Bill K. – Crosby, TX
Originally Posted on Thumbtack
All I can say is WOW! John was beyond awesome! I never thought my parents could get new windows bc of how pricey "other companies are" but John made my parents dream came true at affordable rates and the windows are amazing! The installers Jose and his crew were super nice and did it all in one day they even vacuumed after each window was installed! Trust me I seriously thought this was too good to be true and this is like the second reviews I've ever written in my life but I had too bc service was unbelievably phenomenal! Trust me guys don't go to any other company! Great job John!
Ashley B. – Humble, TX
Originally Posted on BBB Review Website
Once in a while, I come across a business that offers exceptional service and value. Windows City has been that for me. I have had the opportunity to use their service on a couple of occasions and am beyond happy with the results. The quality of the windows and installation is unsurpassed. Our house is quieter, cooler and we are saving about $75 a month on our cooling bill. I would highly recommend this company to anyone.
John M. – Terranova West, Spring, TX
Originally Posted on Yelp
The window installation was wonderful! Electric bill down over $100 in summer 2 yrs running. Best part of experience was John and the crew he sent out. John is easy to talk to, answered every question I had and checked on the work. Not a drop of any debris was left on my yard/flowerbeds etc. when the install crew left. Recommend this company to anyone for a great experience.
Sandy D. – Memorial Northwest, Spring, TX
Originally Posted on Google
John at Window City gave me a great deal on replacing all 27 of my windows. They are beautiful! The installers were super - no broken glass they worked fast and very respectful of my home and yard. I would recommend Window City. Since my new windows were installed, I have had many complements from my neighbors and friends. Great Job John!!
Jan E. – Conroe, TX
Originally Posted on Houzz
My wife and I recently had our windows replaced by Window City and couldn't be more happy! Because replacing windows is not a cheap investment, John worked with us, and we were able to do it in two phases to make it affordable for us. The windows are top quality. The installers are absolute professionals! They work hard, take the time to answer all of your questions, and you would never know they were there once they leave. Quality product, with quality service at a fair price....that's a win-win in my book!
Shane B. – Meadows Place, TX
Originally Posted on Facebook
I can’t say enough good things about my experience with Window City. Great product, the windows are twice as thick as other companies I checked out and they’re well priced too. Great noise reduction (this was a big deal for me). Installation went really well, neat caulking and sealing. Inside they covered and cleaned up – outside, the neighbors were so impressed with the way the finished project looked and their attention to tidiness, they were asking for their cards. Only sorry I waited so long to get this done. I’m recommending them to everyone I know.
Erica F. – Houston, TX
Originally Posted on Angie’s List
John at Window City was a referral from a friend, and he really lived up to our expectations. The initial consultation was informative and the installation was handled professionally. The finished product is beautiful, and we're thrilled to have worked with a company that is evidently grounded on integrity and strong values.
Allison W. – Westbury, Houston, TX
Originally Posted on BBB Website
Excellent company. Affordable, reliable. I was nine months pregnant and our new house needed windows PRONTO! With the 100 degree weather outside, our house felt equally hot inside! I was concerned about bringing a new born baby to a hot house, and needless to say, I was miserably hot and pregnant! John, from Window City came to the rescue! After coming to the house on a very short notice (i insisted I needed him to come asap), he gave us a very thorough presentation and endured the heat at my house throughout all our questions! We had a lot of questions, since it is a big investment; we purchased 23 windows and two sliding doors. John was very patient and bettered a quote from another company! We had our windows delivered and installed very quickly and before the baby arrived! Thank you Window City!
Yahira O. – Houston, TX
Originally Posted on Yelp
John,
Richard and I wanted to thank you and Window City for our new windows. We are really pleased with them and with the service we have received. We were surprised when you called two weeks earlier than quoted to schedule the installation.
The installation crew was wonderful, and the windows look beautiful. We will highly recommend Window City to anyone looking for new windows - in fact we have already given out some of your cards.
Thank you,
Richard & Sherry R. – Memorial Northwest, Spring, TX
Window City provided us with great service and quality workmanship! We were so pleased that we are about to use them again in our newly purchased home!
Misty T. – Memorial Northwest, Spring, TX
Originally Posted on BBB Website
I wanted a window company that actually care about the customer's experience throughout the installation process and had a product that I would be happy with. John the owner really goes out of his way to make sure I was happy with the installation. He has the best crew working for him. Jose and his crew do a great job during demo so there won't be any mess left behind when the job is done. They are very careful as to not damage anything during the removal and installation. I felt I got a great deal with my windows and hire the right people for the job.
Khai L. – Scarsdale Area, Houston, TX
Originally Posted on BBB Website
We recently purchased replacement windows from Window City located in Houston, Texas. Phone, 281-458-4081. John Litsey is the company representative who visited our home and presented his product. He gave us a very in-depth presentation of his replacement windows. John is very polite and understanding of our needs and concerns. The price was within our budget.
We purchased 18 windows. The windows were received and his installation crew began the process of installation. They were very knowledgeable and efficient. All the windows were installed in one day. To protect from damage, the crew used drop clothes inside our home. The installation crew cleaned up after the completion of each window. The windows are beautiful and I am sure that heating and cooling of our home will be affected in a positive way.
We are very satisfied with our purchase and we highly recommend Window City’s product and installation.
Harold and Michelle J. – LaPorte, TX
To all who want a job well done with getting new windows and for an affordable price- ask for John at Window City Houston!
I moved into a house that needed some renovating. I had many workers come through but none were as efficient and nicer than Window City Houston team.
My electric costs for the house have dropped. Many have commented on how nice they look!
It is nice to finally 'want' to look out my windows!
They cleaned up after themselves very well!
If you have old metal windows, call John...
He will take the time needed with you to get exactly what you want.
Thanks again!
Jonnie-Kaye P. – Kingwood, TX
I was impressed that the owner of Window City John Litsey came out and spent his valuable time to give me an estimate with no pressure to buy. I had two other estimates and had to listen to their sales pitch which didn't impress me. The installer Jose and his crew were very polite and hard working and did an excellent job and making sure there were no nails or glass in the yard or in the house. They even took time to clean the driveway after completion. There was an issue with one of the screens and John came back out and replaced it without me having to call to see when it was going to be done which now a days doesn't happen much. Thank you John and Jose and crew for doing an awesome job I highly recommend Window City. I give them a 5 star rating.
Steve K. – The Lakes at Country Place, Pearland, TX
Originally Posted on Google Places
I can’t say enough good things about Window City. The quality and professionalism was outstanding. John (the owner) was so easy to work with. He came out to our house on a Saturday to give us a free estimate. His prices are competitive while still offering top notch products. The installation crew was awesome too. They installed 18 Windows in a day and a half. They were very careful in the process and left no mess behind.
Tim A. – The Woodlands, TX
Originally Posted on BBB Website
Had a great experience with Window City. Installers did an outstanding job. You could not tell they had been there. Really cleaned up after themselves. Owner came by to see if work was up to my satisfaction. I have bought windows from several companies for my rental properties and price, quality, and installation has been great with this company.
Merrill W. – Houston, TX
Originally Posted BBB Website
Great Customer Service, Prompt Installation and super prices. One of the best contactors I have used in many years. Bravo!
Jan E. – Conroe, TX
Originally Posted on BBB Website
We did use Window City to replace the windows in our new home! We have been very pleased with the professional service and quality workmanship from Window City! If you are in need of windows, call John. You will not be disappointed!
Misty T. – Onalaska, TX
Originally Posted on BBB Website
The windows are beautiful and the savings are great. My wife and I are very happy with the job. The price was a lot better than the other quotes.
Uche K. – Katy, TX
Originally Posted on Houzz
Dear John,
We recently purchased 10 windows with screens and installation from your company. Jose (installer) was quick to come measure, order and install the windows. He was AMAZING as was his team. The windows look incredible and I cannot wait to see the changes in my electric bill. I cannot comment on warranty as we haven't utilized it yet. I would highly recommend your company.
Gretchen O. – Magnolia, TX
The windows and installation look great. Very good installation crew.
Jim P., City of Meadows Place, TX
Originally Posted on BBB Website
Dear John Litsey,
I have been wanting to write you to tell you how much I love my new windows. They were installed in the middle of June. The men who installed the windows were great. I had two other estimates and the men were nice but they just weren't like you. You just seemed so down to earth and not pushy. But what reallllllly sold me on your windows, was just that… your windows. I love my windows. They are beautiful! The one salesman from another company stayed for 30 minutes. Not a very good sales job is it? I know your windows are more expensive. But they are worth it. I just wanted you to know this. Thanks to you and your installers for doing such a great job!
Thank You,
Sergio A. – Houston, TX
I used Window City. They did the energy windows.
We found them on Angie's List. They were excellent. Their price was reasonable, it wasn't the lowest bid that we got, and they were right in the middle. I like the owner, I liked the product, he brought a sample out and showed it to us. The windows that we had in place, we had 19 windows, and the way he configured them, they went down to 13 windows. He made them bigger, and he saved us, so instead of paying for 19 windows, we only paid for 13. I really liked them because they opened up the room. I love it.
Frank and Barbara T. – Missouri City, TX
Originally Posted on Angie’s List
I was very pleased with the price and the work done. I felt we got a great product
Ralph T. – Magnolia, TX
Originally Posted on BBB Website
Great service, great work, excellent price!
Janine A. – Woods of Wimbledon, Spring, TX
Originally Posted on Google
I had 6 windows replaced from Window City and Patio door, front door and storm door that was purchased from Lowe's, installed by Window City. All the experience was excellent. The installers were on time and the clean up was excellent. I have 2 more windows to be replaced and will be using Window City again. What a different these items made to my Home. Thanks to John and Jose.
Window City was a great company to do Business with and the installations went very well. Great Experience.
Doris B. – Houston, TX
Originally Posted on Angie's List
